FAQ's

  • If I place an order now, when is the earliest I can expect delivery?
    • We make and bake your pie order fresh so we kindly ask for a min of 12hrs notice (but ask us via our live messenger chat  button if you need an urgent delivery and we can normally accommodate)
    • We currently do not have any outlets or offer self-collect
  • When is delivery free?
    • Flexible Delivery Timing
      • We offer free delivery for orders over $60 and you have selected "Flexible Delivery Timing" delivery method
      • A delivery fee of $15 applies to all orders below $60 ("Flexible Delivery Timing" method)
    • Non-Flexible Delivery Timing
      • A delivery fee of $25 applies to all orders ("Non-Flexible Delivery Timing" method)
    • Delivery is door-to-door
  • Can I select my delivery date and time?
    • Yes our checkout offers you the choice of selecting your preferred delivery 
    • Slots are 1h (eg 11am-12pm)
    • Delivery is between 11am and 10pm
    • "Flexible Delivery Timing" - allows us to move your delivery "time" for the most efficient scheduling without notice. We will endevour to contact you and advise of any changes to your selected timing.
    • "Non-Flexible Delivery Timing" - Guaranteed delivery time (should you need your order for an event or specific time).
    • Should you need to change your delivery date/time no problem. Just message us via Messenger/SMS/Whatsapp with your order # and new preferred date/time.
  • Can I freeze the pies and how do I reheat?
  • Do you offer GPay, ApplePay & Grabpay?
    • Yes we do. Just choose "PayNow" at the checkout and scan/import the QR code with your GPay, ApplePay or Grab app. Receive 10% immediate Cashback upon checkout/payment (Min spend $80 to enjoy the Cashback offer).
  • Can I use your Gift Cards to credit my ApplePay wallet?
    • Yes you can. Just scan or upload the QR code from our issued Gift Card to the ApplePay app. 
  • Bundling discounts
    • Only 1 discount (code) can be applied per order (applies to bundles, discount codes and promotions). 
    • If you choose more than 1 bundle or discount during your product selection, at checkout the system will display the largest $ discount or benefit applicable to your order. You can override the discount code if you prefer a different discount or bundle saving.
    • A PayNow rebate can be applied on top of a discount already applied and is rebated at the final checkout payment stage.
    • You must choose the entire bundle of products to receive the discount (you can't change the products preselected for you in the bundle BUT you can mix & match sizes, gluten free option and how your order is delivered eg hot/chilled/frozen)
    • Some bundles also have a minimum bundle $ spend after mix & match (minimum spend is indicated clearly at the top of the bundle before selecting "add bundle to cart")
  • What are the Pie sizes?
Canape
Serving: 3 pies per pax
Diameter: 6cm
Weight (avge): 75g
Min # of pies per flavour per order: 5 (x1 quantity in your cart is a batch of x5 canape pies)
.
Snack
S: 2 pies per pax
D: 8cm
W: 150g
Min # of pies per flavour per order: No min
.
Hearty
S: 1 pies per pax
D: 11cm
W: 275g
M: No Min
.
Family
S: 1 pie serves 9 pax
D: 22cm
W: 1.2kg
M: No Min
.