FAQ's
Delivery, Payment, Rebates, Gift Cards, Bundling, Pie Sizes
FAQ's
If I place an order now, when is the earliest I can expect delivery?
We make and bake your pie order fresh so we kindly ask for a min of 12hrs notice (but ask us via our live messenger chat button if you need an urgent delivery and we can normally accommodate)
We currently do not have any outlets or offer self-collect
When is delivery free?
Flexible Delivery Timing
We offer free delivery for orders over $60 and you have selected "Flexible Delivery Timing" delivery method
A delivery fee of $15 applies to all orders below $60 ("Flexible Delivery Timing" method)
Any subsequent refund of the $15 fee nullifies any associated offers (eg free offers).
Delivery is door-to-door
Non-Flexible Delivery Timing
A delivery fee of $25 applies to all orders ("Non-Flexible Delivery Timing" method).
Any subsequent refund of the $25 fee nullifies any associated offers (eg free offers).
Delivery is door-to-door
Can I select my delivery date and time?
Yes our checkout offers you the choice of selecting your preferred delivery Slots are 1h (eg 11am-12pm)
Delivery is between 11am and 10pm
"Flexible Delivery Timing" - allows us to move your delivery "time" for the most efficient scheduling without notice. We will endevour to contact you and advise of any changes to your selected timing.
"Non-Flexible Delivery Timing" - Guaranteed delivery time (should you need your order for an event or specific time).
Should you need to change your delivery date/time no problem. Just message us via Chat/Messenger/SMS/Whatsapp with your order # and new preferred date/time.
Can I freeze the pies and how do I reheat?
Our Pie-Handing-Information can be found here.
Do you offer GPay, ApplePay & Grabpay?
Yes we do. Just choose "PayNow" at the checkout and scan/import the QR code with your GPay, ApplePay or Grab app.
PayNow Instant CashRebate
Select PAYNOW as payment method at our checkout payment page. You can then select your favourite Wallet to pay PayNow all banks, GooglePay, ApplePay, Paylah etc.
Note this discount doesn't apply to Express Checkout buttons for ApplePay or GooglePay. You must use "Paynow" at our checkout payment page.
For a limited time only.
Receive 10% immediate Cashback upon checkout/payment.Your rebate will appear as a separate line item on your bank statement. We process the auto-rebate immediately but please allow a few minutes for your bank to process to your statement.
Min spend $80 to enjoy the Cashback offer. Max rebate $20.
Can I use your Gift Cards to credit my ApplePay wallet?
Yes you can. Just scan or upload the QR code from our issued Gift Card to the ApplePay app.
Bundling discounts
Only 1 discount (code) can be applied per order (applies to bundles, discount codes and promotions).
If you choose more than 1 bundle or discount during your product selection, at checkout the system will display the largest $ discount or benefit applicable to your order.
You can override the discount code if you prefer a different discount or bundle saving.
A PayNow rebate can be applied on top of a discount already applied and is rebated at the final checkout payment stage.
You must choose the entire bundle of products to receive the discount (you can't change the products preselected for you in the bundle BUT you can mix & match sizes, gluten free option and how your order is delivered eg hot/chilled/frozen).
Some bundles also have a minimum bundle $ spend after mix & match (minimum spend is indicated clearly at the top of the bundle before selecting "add bundle to cart").
What are the Pie sizes?
Canape
Serving suggestion: 3 pies per pax
Diameter: 6cm
Weight (avge): 75g
Min # of pies per flavour per order: 5 (x1 quantity in your cart is a batch of x5 canape pies).
Snack
Serving suggestion: 2 pies per pax
Diameter: 8cm
Weight (avge): 150g
Min # of pies per flavour per order: No min.
Hearty
Serving suggestion: 1 pies per pax
Diameter: 11cm
Weight (avge): 275g
Min # of pies per flavour per order: No Min.
Family
Serving suggestion: 1 pie serves 4-6 pax
Diameter: 22cm
Weight (avge): 1.2kg
Min # of pies per flavour per order: No Min
Pie Handling, Storage, Reheating, Allergy Info
Common Questions & Answers
Background
Over 70 STYLES of Savoury and Sweet pies and pastries
Pies are made from the FRESHEST ingredients (vegetables & chicken) sourced LOCALLY (Beef and Lamb sourced from AUSTRALIA and NEW ZEALAND)
Our products contain NO ARTIFICIAL COLOURING OR FLAVOURINGS
AUSTRALIAN and BRITISH style pies
MADE IN SINGAPORE
Recipes come from TRADITIONAL family recipes with the Pastry recipes handed down 3 generations
Storage
Pies should be placed in a Chiller/Fridge or Freezer within 2 hours of purchase if not consumed.
Chilled pies will be good to consume for more than 1 week (keep in an airtight container).
Frozen pies will be good to consume for more than 1 month (keep in an airtight container). Thawed pies should never be re-frozen.
Reheating Instructions
Oven - Reheating a Chilled pie should take approx.10-15min at 190-200 degrees Celsius in a Regular Oven (non fan-forced). Reheating a Frozen pie should take approx.15-20min at 190-200 degrees Celsius in a Regular Oven (non fan-forced).
Air Fryer - Reheating a Chilled pie should take approx.10-15min at 190-200 degrees Celsius. Reheating a Frozen pie should take approx.15-20min at 190-200 degrees Celsius.
Toaster Oven - Reheating a Chilled pie should take approx. 15-20min on High in a Toaster Oven. Make sure the pie is covered with Aluminum foil to prevent burning
Microwave Oven - We do not recommend you use a Microwave Oven to reheat the pies (but is at your discretion) and foil tin should be removed before placing in the microwave for 1-2 min on High
Allergen Info
(Please refer to the main ingredients on each product page)
Lactose Intolerance (means cannot take milk or dairy products) - All of our pies contain butter. Some contain cows milk (eg quiches, mash etc). Please refer to the main ingredients on each product page.
Gluten Intolerance - We offer a Gluten-Free Option for ALL of our pies. Select "Gluten-Free" drop-down on each product page before adding to cart.
Egg Intolerance - All of our pies contain Eggs in the pastry. We can remove eggs for most pies in your order so please just ask us.
Halal - We are halal-friendly but not halal certified yet. This means we follow the purchasing and preparation standards for Halal products but are not yet certified Halal.
Alcohol - We use a small amount of alcohol in the cooking process for “Beef Bourguignon BB” and “Steak & Guinness” pies only. Please refer to the main ingredients on each product page.
Pork - A select few pies only contain Pork. Please refer to the main ingredients on each product page.